b77bet Privacy Policy

1 Purpose of This Policy

This privacy policy ("Policy") has been prepared by the authority operating the b77bet platform. This policy explains how we collect, process, store, and protect users' personal information while using our website, mobile platform, and related services.

By registering on b77bet or using the platform, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our terms and conditions. If you do not agree with any term of this policy, please refrain from using our platform.

This policy applies to all individuals located in Bangladesh who use our services. We are committed to complying with applicable laws and regulations, and we apply the highest standard of technology and practices to protect user information.

2 Information Provided Directly

When you open an account on b77bet or use our services, you directly provide the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification — only individuals aged 21 and above may register)
• Email address
• Mobile number
• Residential address
• National identity card or passport number (when identity verification is required)
• Financial transaction information (such as bKash, Nagad, Rocket, or Upay numbers and bank account details)

3 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Records of pages visited and navigation patterns
• Session duration
• Information collected through cookies and similar tracking technologies

4 Transaction and Gaming Information

The following information is also stored as needed to provide our services:

• Deposit and withdrawal history and amounts
• Gaming activity history (bets, results, timestamps)
• Records of bonus and promotional offer usage
• Login and logout history
• Records of customer service interactions

5 Primary Purposes of Use

b77bet uses your information for the following purposes:

• Account creation, management, and verification
• Service delivery and improvement
• Processing financial transactions (deposits, withdrawals, bonuses)
• Identity verification as required by applicable law (KYC — Know Your Customer)
• Anti-money laundering and fraud detection
• Providing customer support and resolving complaints
• Enforcing responsible gaming policy (including the 21+ age limit)

6 Analytical and Developmental Purposes

We use collected information to improve the user experience. Analytical data is used to monitor platform performance, resolve technical issues, and plan new services. However, personally identifiable information is kept separate in this analysis — only aggregated data is used for analytics.

With your consent, we may send you promotional information or offers tailored to your preferences. You may opt out of such communications at any time.

7 Relationships with Third Parties

b77bet does not sell or rent your personal information. However, limited information may be shared with the following parties as ordinarily required to operate our services:

• Payment processing services (bKash, Nagad, Rocket, Upay, and bank transfer infrastructure) — only the information necessary to complete transactions
• Game providers — minimum information necessary to deliver gaming services
• IT and cybersecurity service providers — to ensure platform security
• In cases of legal obligation: in accordance with a valid order from a competent court or regulatory authority

Confidentiality agreements are in place with all our third-party service providers, obligating them to use the information received strictly for specified purposes.

8 Legal Basis for Disclosing Information

We process your information only on the following legal bases: your consent; necessity for fulfilling a contract; legal obligation; and legitimate business interests — where your fundamental rights remain protected. We will never disclose your information for marketing or research purposes without your consent.

9 Use of Cookies

Cookies are small text files stored in your browser. b77bet uses the following types of cookies:

• Essential cookies: For login sessions, security verification, and core platform functionality — these cannot be disabled.
• Functionality cookies: To remember your preferences and settings (such as language and display).
• Analytics cookies: To monitor site usage — information is collected anonymously.

You may reject analytics cookies through your browser settings, though this may limit some services.

10 Technical Security Measures

b77bet applies industry-standard security measures to protect your information:

• SSL encryption (SSL/TLS): all information is encrypted during data transfer
• AES-256 encryption: for stored sensitive information
• Two-Factor Authentication option
• Regular security audits and penetration testing
• Firewall and anti-fraud systems
• Restricted access policy: only authorized staff may view sensitive information

11 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Financial transaction records are retained for a defined period in accordance with applicable law.

If you wish to close your account, please contact customer support. After account closure, personal information beyond legal obligations will be deleted, though financial and security records will be kept for the period required by law.

12 User Rights

As a user of the b77bet platform, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of information beyond legal obligations.
• Right to restriction of processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to object: The right to object to the use of your information for marketing purposes.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: The right to request that any processing based on your consent be stopped.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will endeavor to respond to your request within 30 business days.

13 Protection of Minors' Information

b77bet strictly prohibits registration and account use by individuals under 21 years of age. We do not knowingly collect information from minors. If we are informed that information from a minor has been collected, we will immediately delete that information and close the relevant account.

If you believe a minor is using our platform, please notify us immediately at [email protected].

14 Policy Changes

b77bet may update this privacy policy from time to time. Changes will be published on this page and the "Last updated" date will be revised. For significant changes, we will endeavor to notify you by email.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

15 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact our customer support team:

• Email: [email protected]
• Live chat: 24/7 support available in Bengali

Our privacy team will process your request promptly and take appropriate action. We believe transparency and accountability are the foundation of a trusted platform.

16 Applicable Law

This privacy policy will be interpreted in accordance with applicable law. Any dispute or claim relating to this policy will first be addressed through negotiation. b77bet is committed to protecting user privacy as a safe and reliable platform.